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Location

Head Office

6/F Harcourt House, 39 Gloucester Road, Hong Kong

Client Services Hotline
+852 2136 1818

Night Futures/US Trading 24-hour Service Hotline
+852 2826 4888

Bond Enquiry Hotline
+852 2826 4819

clientservices@uobkayhian.com.hk

9:00am-6:00pm Mon-Fri,closed on Sat,Sun,and HK Public Holidays

  • Head Office
  • Tai Po Branch
  • Yuen Long Branch
  • Yau Ma Tei Branch

Head Office

6/F Harcourt House, 39 Gloucester Road, Hong Kong
Tel: +852 2521 8787
Mon to Fri 9:00am – 6:00pm
Closed on Sat, Sun and HK Public Holidays

Complaint Handling

You can lodge a complaint via compliance@uobkayhian.com.hk. Upon receipt of your complaint, we will acknowledge your case within 7 calendar days followed by an investigation. A resolution shall be communicated to you within 30 calendar days. In the event more time is required to resolve your case, we will notify you of the timeline extension and provide you with an interim status update (where applicable).

Tai Po Branch

Flat K, 1/F Mei Tak Building, 43 Kwong Fuk Road, Tai Po, New Territories
Tel: +852 3515 9000
Mon to Fri 9:00am – 6:00pm
Closed on Sat, Sun and HK Public Holidays

Complaint Handling

You can lodge a complaint via compliance@uobkayhian.com.hk. Upon receipt of your complaint, we will acknowledge your case within 7 calendar days followed by an investigation. A resolution shall be communicated to you within 30 calendar days. In the event more time is required to resolve your case, we will notify you of the timeline extension and provide you with an interim status update (where applicable).

Yuen Long Branch

Room 601- 602, HSBC Building, 150-160 Castle Peak Road, Yuen Long, New Territories
Tel: +852 3476 3476
Mon to Fri 9:00am – 6:00pm
Closed on Sat, Sun and HK Public Holidays

Complaint Handling

You can lodge a complaint via compliance@uobkayhian.com.hk. Upon receipt of your complaint, we will acknowledge your case within 7 calendar days followed by an investigation. A resolution shall be communicated to you within 30 calendar days. In the event more time is required to resolve your case, we will notify you of the timeline extension and provide you with an interim status update (where applicable).

Yau Ma Tei Branch

Room A, 2/F, Bonds Mansion, 554-556 Nathan Road, Yau Ma Tei, Kowloon
Tel: +852 2392 1392
Mon to Fri 9:00am – 6:00pm
Closed on Sat, Sun and HK Public Holidays

Complaint Handling

You can lodge a complaint via compliance@uobkayhian.com.hk. Upon receipt of your complaint, we will acknowledge your case within 7 calendar days followed by an investigation. A resolution shall be communicated to you within 30 calendar days. In the event more time is required to resolve your case, we will notify you of the timeline extension and provide you with an interim status update (where applicable).