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Change/Update Information eIPO Forms User Guides  

1. How do I login to UTRADE Web?


2. Can I change my User ID and Password?


3. What should I do if I am unable to log into the system?


4. I have forgotten my User ID/ Password, what should I do?


5. What should I do to protect my password?


6. What are the basic configurations requirements to run UTRADE Online Trading Platform?


7. If UTRADE Online Trading Platform is unable to run properly, what should I do?


8. What are the basic configurations requirements to run UTRADE Futures Online Trading Platform?


9. I cannot login to UTRADE Web, there's an error message saying "This webpage is not available".


10. I cannot login to UTRADE HK Mobile, there's an error message saying "Network failure, please login again".


11. I cannot see my portfolio in UTRADE Web, there's an error message saying " This plug-in is not supported".


12. Why can't I log in to UTRADE before Hong Kong Market opens in the morning?


Need Help?
  • Hotline:
  • +852 2136 1818
  • Night Futures/
    US Trading 24-hour Service Hotline:
  • +852 2826 4888
  • Email :
  • clientservices@uobkayhian.com.hk
  • Operating hours:
  • 9:00am-6:00pm Mon-Fri,closed on
  • Sat,Sun,and HK Public Holidays